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Spring news                          Geauga County, Ohio
April 6, 2014

The Fair Share

What's cropping up!
Summer 2014
Quick overview: Benefits of new system
Details & sign-up tips
Summer 2014
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"If we had no winter, 

the spring would not be so pleasant."

~ Anne Bradstreet 

 

 

 

 

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Spring greetings!

We hope this message finds you shaking off winter and looking forward to the upcoming CSA season. We have some exciting new changes to share with you. We have spent the last few months working on a new CSA software management program with the company Farmigo. We're very excited about this, because it provides a range of new features that will allow us to better serve our members. Will it take a little getting used to? Sure. We're still getting used to it ourselves, but we think you will like the new features as much as we do.

 

PLEASE TAKE A FEW MINUTES TO REVIEW THE DETAILS AND SIGN-UP TIPS SECTION BELOW - IT WILL MAKE YOUR FIRST INTERACTIONS WITH THE NEW SYSTEM A LOT EASIER.

 

Sincerely,

Michelle, Laura and the farmers of Geauga Family Farms

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What are the benefits? 

QUICK OVERVIEW

Individual accounts

- Each member will have their own account, where they can review order and payment details, place orders through our store, and manage when those orders are delivered.

- Members are able to upgrade or add items (such as weekly beef or egg shares) to their vegetable shares through their account.

 

Better communications

- Newsletters will be managed through the same software. Our Fair Share will have a slightly different look, but will be easier for us to produce and distribute to members.

- Automatic reminders are available for weekly pick-ups, extras order deadlines, etc. You can control the reminders that you would like to receive through your account. We don't want to burden you with too many e-mails, but several of our members expressed a desire for reminders close to sales deadlines, etc.

- You will receive a payment receipt and confirmation when you make a purchase. There will no longer be a guessing game as to whether or not your order went through.

- Maps are provided for each of our pick-up sites.

- We'll be able to send more specific notices about upcoming farm events and take reservations.

- A season start reminder and pick-up directions will be sent to you prior to the start of the program this summer.

 

New payment options

- The new system allows us to set up payment plans for our members who choose to use debit cards to pay for their shares. It will allow members to spread the cost over three payments, providing automatic reminders.

- We are no longer using PayPal for credit card processing. The interface was often confusing, and we heard that many members preferred not to use PayPal. We have switched to a highly rated payment processing company, known for its security and better service for small businesses. This company allows easier acceptance of credit and debit cards for payment.

- We have a new e-check payment program available, something that more and more people are choosing to use, and a method that we highly recommend.

 

New features

- The system allows us to test interest in a tentative pick-up site. Members can sign up for that site as well as a second choice. If we get enough interest, the tentative site will become a reality. If not, members will be notified that their second choice will be their pick-up spot.

- Bulk items will be available to order through our store when the farmers have extra.

- Our online farm store will have better information about what items are currently available and quantities that may be purchased. It is set up in a much more user-friendly format to make placing orders easier.

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Details and sign-up tips - Please review

If you have already purchased a share for the season:

Your new account has been created, but we need to ask you to take a few additional steps. Please follow this link to set up your personal account with updated informationhttp://www.farmigo.com/account/geaugafamilyfarms. You will need to enter the e-mail address associated with your PayPal account (or the e-mail address included on your mail-in application). Start with the temporary password: farmfresh. You will then be asked to choose a new personal password, and will be able to see your share details. You will need to choose a pick-up site as part of the process. If you have chosen to pick up at the farm, please select a day. Please click the Contact Info tab and check contact information carefully. In most cases payments were made through PayPal, and often include outdated information from that account. 

  

Please make sure that e-mail addresses and phone numbers reflect your most up-to-date contact information. This is what we will use for newsletters, notifications, and emergency contacts (i.e. to let you know if a truck is running late). If you have a partner who is splitting your share, please make sure to include their e-mail address so they may receive notifications, newsletters, announcements, etc. To navigate through the various sections, be sure to click on "Next" near the top of bottom of each page.

 

If you have not already purchased your share, and are ready to do so: 

Please follow this link to login and create an account: http://www.farmigo.com/join/geaugafamilyfarms/2014/. You will choose a pick-up site, a share type, additional options if you want them (this includes weekly beef, bread, eggs and jam - this can be skipped if you don't), your contact information, and payment options. Each of these has a separate page in the process. Make sure to click on 'Next' to move on to the next section. Your order will appear as a summary on the right side of the screen. You will receive an e-mail confirmation when you have completed your order.

 

If you receive our newsletter, but do not participate in the CSA program: 

We will be creating a special newsletter account for you and will follow up with additional information later this week. We will send out a few more newsletters through Constant Contact, but will be making the switch to the new newsletter format soon. Once we make the switch, only people with newsletter accounts and current shareholders will continue to receive The Fair Share.

 

How to access the new program:

The links for the new program are available on our website at www.geaugafamilyfarms.org. We recommend that you create bookmarks for the links for easy access, but you will always be able to get to them through our site, too.

 

We recognize these are some big changes, so if you have any questions about the new programs, sign-in issues, etc., please don't hesitate to let us know. We look forward to bringing you the very best from our fields this summer, and improved customer service to make your experience with Geauga Family farms a great one.

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What else is going on with Geauga Family Farms?

Many of our farmers are hard at work making maple syrup. We hope you'll try some of this Geauga County specialty this season.

There is a current site list on our website. More sites may be added soon.

We are working on details for a meat share this year, available for purchase each month during the season. More details will follow soon.

Tomato and cucumber crops are well on their way in the greenhouses, along with thousands of other seedlings. Expect to see some new varieties this season.

It's been a busy winter - thanks for sticking with us! 

CONTACT US

(Between the regular business hours of 9 a.m. - 5 p.m. PLEASE!)

Farm Representatives:

Laura Dobson, 440-478-9849, LDobson@GeaugaFamilyFarms.org

Michelle Bandy-Zalatoris, 216-321-7109, MichelleBZ@GeaugaFamilyFarms.org

Grass-fed beef & poultry

Kathleen Webb, 216-408-7719, Kathleen@GeaugaFamilyFarms.org  

www.GeaugaFamilyFarms.org

Geauga Family Farms, Middlefield, Ohio 44062

CONTACT US

(Between the regular business hours of 9 a.m. - 5 p.m. PLEASE!)

Farm Representatives:

Laura Dobson, 440-478-9849,

Michelle Bandy-Zalatoris, 216-321-7109,

Grass-fed beef & poultry

Kathleen Webb, 216-408-7719,  

www.GeaugaFamilyFarms.org

Geauga Family Farms, Middlefield, Ohio 44062